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Returns/ Cancellations

Please ensure that you read the following before placing any orders with M Sharif and Sons Furnishers. When placing an order with us you acknowledge and accept the terms and condions set my M Sharif and Sons Furnishers and accept and understsand our returns and cancellation policy.

• You have the right to cancel your order before delivery or within 14 days of delivery in accordance to the Consumer Contracts Regulation 2013. If you wish to exercise these rights then you will be required to make this request in writing before the delivery of goods or within 14 days of delivery.
• We will provide you with a refund of the good/s and delivery cost, on the condition that we are satisfied that those goods are within the condition that the goods were provided in and remain within unassembled where applicable and within the original packaging.
• You will be responsible for returning the goods, M Sharif and Sons recognise that not all customers have the means or facilities to return goods, Therefore customers can arrange collection with us during normal business hours. In such an instance a charge of up to 20% of the good/s may be requested, this will be dependent upon such circumstances as availability of driver availability of vehicle, your location and the complexities of removal of goods.
• If you decide to return goods then you are responsible for ensuring that goods are taken care of. You will be placed liable for any damage to goods; failure to effectively care for the goods may lead to a claim against you.
• In order to ensure that goods are within the required condition and to prevent the possibility of claims against you please ensure that goods have not been used and remain within original packaging.
• Please note that your right to cancel/return goods does not apply to the following unless they are defective or do not reflect their description:

a. Made to measure or personalised items
b. Ex- display items
c. Clearance items
d. Mattresses which have been removed from its original packaging. A clear wrapper is applied to all mattresses, enabling inspection. Due to the intimate nature of such products the removal of packaging will result in this product becoming non returnable.

Refunds
• In the occurrence of a cancellation of an order all effort will be made to ensure that a refund is provided within 14 days of cancellation, via the original method of payment.
• In the unlikely event that you decide to return a good, please contact us via one of the following methods:

 

By email- This email address is being protected from spambots. You need JavaScript enabled to view it.

In store- Between 9.30am-5.30pm Mon-Sat M Sharif and Sons Furnishers 419-425 Dudley Road, Winson Green, Birmingham, B18 4HD.

By post- using the above address.

By telephone/fax- Our phone lines and fax is open Monday-Saturday 9.30am-5.30pm.
The following telephone numbers will direct you to M Sharif and Sons Furnishers store/Customer services:
Tel: 0121 558 9958,
Tel: 07711403060
Fax: 01215589958

 

 

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